We aim to provide appointments on time and ask patients to arrive a few minutes before their scheduled appointment.

Longer appointments are recommended for multiple concerns, mental health consultations, care plans, procedures and new patient appointments.

Clocktower Medical Practice is a mixed billing practice.

Fees vary depending on the complexity and duration of the consultation. Medicare rebates are processed electronically where available.

Pensioners and concession card holders may be bulk billed at the discretion of the treating doctor.

Patients are encouraged to book an appointment to discuss investigation results.

For privacy and safety reasons, clinical results are generally not provided by reception staff via telephone or email.

Urgent or clinically significant results will be communicated by the practice.

Patients requiring prescriptions should generally book an appointment with their doctor.

Requests for prescriptions without an appointment may incur a fee and are subject to doctor approval.

Referrals require a consultation with your doctor to ensure referrals remain clinically appropriate and up to date.

Patients should ensure referrals remain valid prior to attending specialist appointments.

Telehealth appointments may be available for eligible patients.

Suitability for telehealth consultations is determined by the treating doctor and may not be appropriate for all medical conditions.

We are committed to protecting your personal information and maintaining strict confidentiality.

Our Privacy Policy complies with Australian privacy legislation and is available on our website and upon request from reception.

We welcome patient feedback and continuously strive to improve our services.

Patients may speak with reception, submit a Google Review or email [email protected].

Clocktower Medical Practice is committed to providing a safe environment for patients, doctors and staff.

Aggressive, abusive, threatening or discriminatory behaviour will not be tolerated.

Patients engaging in such behaviour may be asked to leave the premises and future care may be declined.

If you require urgent medical assistance, please call 000 immediately.

For urgent care outside our opening hours, please attend your nearest Emergency Department.

Our practice is not equipped to manage medical emergencies over the telephone.